Shipping & Returns

CUSTOMER SERVICE

At OVI, customer satisfaction is our top priority. We promise prompt and courteous customer service for a convenient, hassle-free shopping experience. For all inquiries please email us at Sales@OVIFASHION.com. All emails will be attended as soon as possible.

IN NEED OF IMMEDIATE ASSISTANCE?

Please contact us at (213)275-1516.

ONLINE WEBSITE CUSTOMER SERVICE.

Placed an order through the website and have questions about your order? Email us at sales@ovifashion.com Or feel free to contact us by telephone (213)275-1516

BACK ORDERS / PRE ORDERS

Back order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.

DAMAGES & RETURNS

To file claims for damages & returns, please email us at sales@ovifashion.com Please provide us with your Sales ID or Invoice Number in the subject line with the following information in the body:

SALE ITEMS

All sale items are final. no exchange or no returns.

SHIPPING HOUR

All orders received after 3 PM(PST) will be processed the following business day (Same day ship out is possible before 3 PM).

PAYMENT & BILLING

OVI accepts the following forms of payment: CREDIT CARD (VISA, MasterCard, American Express, Discover)

SHIPPING FEE

OVI ships via UPS & FEDEX. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday.

SHIPPING CHOICES*

*Price depends on weight of box and destination.